Frequently Asked Questions(FAQ's)
Each auction will have information on whether a preview day is available. If there is a specified preview time, you may preview auction items only during this time, no exceptions.
Shipping is unavailable. Please note, we do offer palletization at certain locations. Check the auction details for further details on the palletization fees.
We offer palletization services at these following locations:
Romulus, New York
All items are required to be picked up by date listed on auction. Items not picked up will be considered abandoned that day, no refunds will be given. For auctions in our Rowlett, Arlington and Romulus Warehouses, we have ability to offer flexible pickup dates for a fee of $100 per business day.
We are required to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from New York State sales tax, please complete the appropriate form and email it to firstname.lastname@example.org. It is Bidder’s responsibility to ensure that we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been made.
Payment is expected as soon as the auction closes. If your card fails to go through following the auction closing, a member from our Customer Service team will follow up with you regarding an alternate form of payment. If payment is not received items will be considered forfeited and sold to the next highest bidder, and bidding privileges will be revoked.