Frequently Asked Questions(FAQ's)
Each auction will have information on whether a preview day is available. If there is a specified preview time, you may preview auction items only during this time, no exceptions.
All items featured, unless specifically noted as “New Surplus,” have been previously utilized in commercial and professional restaurant settings. With this being said, some items may have signs of use including nicks, scratches, dents and discoloration. All items are sold “as is, where is.” While items are not tested by RestaurantEquipment.Bid, many items do come from operating locations.
Shipping is not provided by RestaurantEquipment.Bid. Please note, we offer palletization at certain locations for a fee (Check the auction details for further details). We offer palletization services at the following locations:
- Romulus, New York
- Rowlett, Texas
- Arlington, Texas
Below, are suggestions of freight carriers that have worked well for our customers in the past. Customers of RestaurantEquipment.Bid may use any freight carrier that they deem acceptable. Please note, RestaurantEquipment.Bid is not affiliated with any of the companies listed below and shipping expenses are to be paid by the customer.
An easy and convenient way for our customers to get freight quotes. Freightquote is very universal and has a nationwide reach in order to get your equipment to where it needs to go. Instantly view freight and shipping rates from a variety of carriers. Please note that items must be palletized before they can be shipped with this carrier.
- Contact Name: Karen Rivera
- Contact Phone: 816.949.6707
- Contact Email: Karen.Rivera@freightquote.com
Voted #1 in the US by Customers. Tap into Echo’s buying power. Quick and easy. Nationwide. We compare 120+ LTL carriers’ prices and give you the lowest ones to choose from. We make out the Bill Of Lading for you. Full TL also. Track shipments on Echo’s website. *** EMAIL FOR QUICKEST QUOTES to the following email: email@example.com *** Credit cards accepted…..Also please note that items must be palletized before they can be shipped with Echo.
- Website: www.echo.com
- Contact Name: Stephanie Slaughter
- Contact Phone: 800.383.5590
- Contact Email: firstname.lastname@example.org
Craters & Freighters
Craters & Freighters is America’s leading specialty crating company. They offer crating and shipping options for high value, heavy, fragile, and unique items. Full range logistics services include business and residential pick-up and delivery as well as, domestic and international shipping from the US.
- Website: CratersandFreighters.com
- Phone: 303.399.8190
All items are required to be picked up by date listed on auction. Items not picked up will be considered abandoned that day, no refunds will be given. For auctions in our Rowlett, Arlington, Baldwin Park and Romulus Warehouses, we have ability to offer flexible pickup dates for a fee of $100 per business day.
We are required to collect sales tax for all applicable sales. If you believe you are entitled to an exemption from New York State sales tax, please complete the appropriate form and email it to email@example.com. It is Bidder’s responsibility to ensure that we have the correct form on file before payment is made. No refunds of sales tax will be issued after payment has been made.
Payment is expected as soon as the auction closes. If your card fails to go through following the auction closing, a member from our Customer Service team will follow up with you regarding an alternate form of payment. If payment is not received items will be considered forfeited and sold to the next highest bidder, and bidding privileges will be revoked.